Supsis's file transfer feature allows customer representatives and customers to share documents, images, videos and other files with each other. This feature is important to resolve customer requests faster and make communication more effective. Supsis's user-friendly features such as drag-and-drop file sharing make communication faster and more effective. This feature is designed to help you produce faster solutions to your customer's demands, provide faster support and make your communication more effective.
With the file transfer feature, you can better understand your customers' demands and see their problems in a documented way. For example, when a customer reports that he is having a problem with the product, he can send a screenshot or video of the problem to the customer representative, so that your customer representative can better understand your customer's problems and find a faster solution.
Likewise, customer representatives use the file transfer feature to provide better support to customers. For example, they deliver user manuals, instructions or documents directly to customers. This increases customer satisfaction and makes communication more effective and efficient.
